After-sales Service: 

WhatsApp Tenlog 3DWhatsApp: +86 151 9837 0247

Skype Tenlog 3DSkype: live:.cid.49ac1b920577cc3d

Telephone Tenlog 3DTelephone: +86 755 2522 0815

Tenlog Customer ServiceCustomer Service: service@tenlog3d.com

We only privide warranty from service@tenlog3d.com

Please send the problem with video to service@tenlog3d.com

Don't forget to put the proof of your order and payment in the email.

Our service team will keep updating to you.

We offer a 2-Year Warranty, Only for people who buy from tenlog3d.com, tenlog.shop, tenlog.ltd

The following are the rules:

a. If our 3D printer has quality problems within one year, parts replacement and shipping costs are free.

b. If our 3D printer has quality problems within two years, the parts are free, you only need to pay the shipping fee. Or we will provide new parts in your next order, which will save you shipping costs.

Video Recording and High-Resolution Photos of faults before contacting us can get solutions faster.

If you purchased from another place, please contact the seller first.
If you want to buy replacement parts, buy here tenlog.shop

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