Frequently Asked Questions

1. Why can't I turn on the Tenlog DMP 3D Printer? My Tenlog DMP 3D Printer have Power Loss Recovery function.

Answer: There is a capacitor on the motherboard for memorizing data. When the power is off, you need to wait for a period of time after each shutdown until all the lights in the host go out (this means that the capacitor has run out of power) before turning on.

2. Why the touch screen alarm ‘Filaments Runout’, but my filament is not broken
Answer: You must let both filaments go through their sensors or unplug the unused filaments runout sensors

3. What should I do if I receive a call from my local DHL FEDEX TNT or UPS asking for proof of payment?

Answer: Just say you're busy. Contact us after you hang up.

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